Cancel without awkwardness.

This policy applies to every paid plan sold by ChandraYog Online Yoga Studio — General Yoga, Therapeutic Yoga, and pre- and post-natal batches — purchased on chandrayog.com or through our team.

It works together with the Student Terms of Service. Where this policy and the Terms differ on refunds, this policy prevails. Nothing here reduces any right you have under the Consumer Protection Act, 2019.

All amounts are in Indian Rupees and all timelines are in working days unless stated otherwise.

• The seven days run from the date your payment is confirmed, not from the date your batch starts.
• Where a therapeutic or prenatal place is pending screening review and the plan has not started, you may cancel at any time before the plan begins for a full refund.
• Any payment-gateway or processing charge actually incurred is deducted only where the gateway does not return it to us, and we show you that deduction if it applies.

After the cooling-off window, you may still cancel and receive a pro-rata refund of the unused complete months of your plan.

• A partial month is treated as used. For example, on a 6-month plan cancelled in the middle of month 3, months 4, 5 and 6 are refundable.
• The refundable amount is calculated on the effective price you actually paid — that is, after any discount — not on the list price.
• A modest administrative charge applies to pro-rata refunds: the lower of 10% of the refundable amount or ₹500. There is no such charge where ChandraYog ends your plan, or where we cannot deliver the service you paid for.
• Where a discounted plan was purchased against a longer commitment, the discount is recalculated on the period actually used, and any resulting difference is set off against the refund.

Illustrative only — your actual refund is computed on the price you paid for your own plan and term.

Some things are consumed the moment they are delivered or used. These are not refundable:

• Live sessions you have already attended, and sessions within the cooling-off window beyond the first two.
• The unused balance of a 1-month plan once it has begun.
• A diet and nutrition plan once it has been prepared and shared with you.
• A consultation once it has taken place.
• A ChandraYog T-shirt once it has been dispatched (unless it arrives damaged or incorrect).
• Any complimentary, gifted or promotional item included with a plan.
• Service fees or gateway charges that the payment provider does not return to us.
• Any amount where there is evidence of misuse, shared batch access, or breach of the Terms.

If we end your plan for our own reasons — a batch being withdrawn, a trainer leaving with no replacement batch that suits you, or an operational decision — you receive:

• A full pro-rata refund of the unused period, with no administrative charge.
• Or, if you prefer, a free transfer to another available batch of equal value, or a credit note valid for 12 months.

You choose between the refund and the transfer. We do not choose for you.

• Sessions you miss. Scheduled sessions you do not attend are not refunded and do not extend your plan. Recordings, where available for your batch, are the practical remedy.
• A class we fail to deliver. If a live session is cancelled by us, or fails on our side for more than 15 minutes, the session is rescheduled, credited, or added to the end of your plan.
• Your technical failure. Problems with your own device, internet connection, or electricity are not refundable — but tell us, and we will point you to the recording where one exists.
• Batch timing changes. If we permanently change your batch timing and the new slot genuinely does not suit you, you may move to another batch free of charge or request a pro-rata refund under clause 3.
• Screening outcomes. If screening shows that a therapeutic or prenatal batch is not suitable for you and no alternative batch can be offered, we refund 100% of the amount paid, including within the cooling-off calculation.

Pause

You may pause for genuine medical or personal reasons. An approved pause extends your plan by the paused period and is not a refund. Some plans may carry a minimum-pause period and a maximum total pause duration, which we tell you at the time of your request.

Upgrade

Moving to a longer or higher-value plan is charged at the difference in price, and the new term runs from the upgrade date unless we agree otherwise.

Downgrade

Moving to a shorter or lower-value plan after the cooling-off window is treated as a cancellation of the original plan followed by a new purchase, and the pro-rata terms in clause 3 apply to the original plan.

Batch transfer within a plan

Free, subject to availability and, for therapeutic and prenatal batches, to screening.

Transfer to another person

Not permitted. Plans are personal to the enrolled student.

1. Email hello@chandrayog.com with the subject “Refund request”.
2. Include: your full name, the email and phone number used to enrol, your plan and term, the payment date, the transaction or order reference, and the reason for the request.
3. We acknowledge within 48 hours and confirm the refundable amount and the calculation in writing.
4. We decide within 7 working days of receiving a complete request.
5. The refund is credited within 7 to 10 working days of approval — UPI refunds are usually faster, and card and net-banking refunds depend on your bank.

• Refunds are made only to the original payment method. We do not pay refunds in cash or to a different account or card, which protects both you and us from fraud.
• Where the original payment method is no longer available, we will work with you and the payment provider on a lawful alternative.
• You will receive a written confirmation with the refund reference for your records.

Please contact us before raising a chargeback or payment dispute. Because we can usually resolve a refund faster than a bank dispute, writing to us first is almost always quicker for you.

• If a chargeback is raised while a genuine refund is in progress, tell us — we will show the payment provider our refund confirmation.
• Where a chargeback is raised without contacting us, we may suspend batch access while the dispute is resolved. Access is restored once the matter is settled.
• Nothing in this clause prevents you from exercising any right you have with your bank or card issuer, or any statutory right.

As a consumer in India you are protected by the Consumer Protection Act, 2019 and, for online purchases, the Consumer Protection (E-Commerce) Rules, 2020. Nothing in this policy limits those rights.

• You are entitled to clear, accurate information about what you are buying, the price, and the terms of refund before you pay.
• You are entitled to protection from unfair trade practices and from misleading claims about outcomes.
• You may escalate a complaint to our Grievance Officer at hello@chandrayog.com, and thereafter to the appropriate Consumer Commission or the National Consumer Helpline.
• We will not impose a policy that is inconsistent with these rights; where a provision of this policy is found to be, this policy is read down to the extent necessary.

Email us with the subject “Refund request” and include your name, the email and phone used to enrol, your plan and term, the payment date, and the transaction reference. We acknowledge within 48 hours.